Warranty & support

Your consumer rights come first

Your purchase may be protected by mandatory consumer guarantees and other rights in the country whose laws apply to it. Nothing on this page limits or replaces those rights, including any entitlement to repair, replacement, a price reduction or a refund.

In the EU, consumers generally have at least two years of legal protection against goods that are faulty or do not match their description. National laws can provide additional or longer protection. An optional manufacturer’s warranty is separate from your rights against the seller.

Support for a product problem

If a SnapLoq product appears to have a defect in its materials or manufacture, please stop using it and contact the seller or our support team. We’ll review the information you provide and explain the next steps and any remedy available under applicable law or the warranty supplied with your product.

Normal wear, accidental damage and damage caused by misuse or unauthorised changes may fall outside an additional commercial warranty. A claim will not be refused merely because a product has been used: the cause of the problem and your applicable legal rights matter.

Getting help

Email john@snaploq.com with:

• Your order reference or other reasonable proof of purchase.
• The product, purchase date and the seller you bought it from.
• A short explanation of the problem, with photos if useful.

Contact us as soon as reasonably practical after noticing a problem. Please contact us before sending a product back so we can provide the appropriate return instructions.

We’ll explain return arrangements and any proposed costs before a return. Where the law requires a remedy without charge, the required remedy and associated costs will be provided accordingly.

Support across borders

You can contact SnapLoq wherever you are based. If you purchased from another retailer, that retailer may be responsible for your statutory remedies. We can help you identify the appropriate support route.

Available remedies and time limits depend on the laws that apply to your purchase. Your mandatory local rights remain protected.

Care & safe use

Follow the instructions supplied with your product. Check compatibility and inspect the collar and its locking components before use. Do not use a damaged collar or one that does not secure correctly. Stop training if you notice movement, damage or unreliable locking, and contact us for guidance.